We will be CLOSED from February 24th through March 12th.
Orders placed during that time will not be shipped until after March 12th.
We will not be able to respond to emails received during that time.
Weship with the post office almost daily
except for Sundays and holidays.
Our online catalog features only PayPal for secure instant online ordering
with your credit card or PayPal account and is for customers in the United States ONLY.
International customers must contact us first for a shipping quote.
If you want your order shipped as a GIFT to
another address, you need to let us
Pewter Manor also accepts MONEY ORDERS, CASHIERS CHECKS,
CASH (sent through the mail at buyer's risk), and PERSONAL CHECKS.
Orders paid in any way except personal checks are shipped
as soon as possible after your figurines have been finished
(remember, we do the custom work in our studio one figurine at a time).
Paying with a personal check postpones shipping for up to two weeks.
To send us your order through the mail,
simply print out and fill in our MAIL-IN ORDER FORM
where you'll find all the information you need.
Include the following information with all orders sent through email or regular mail:
Item Number(s), Quantity, and Individual Price.
Insured Shipping Fees within the United States are:
Orders up to $25.00 . . . . . . . . . $ 8.00
$25.01 to $75.00 . . . . . . . . . . . . $12.50
$75.01 to $150.00 . . . . . . . . . . . $16.50
$150.01 to $200.00 . . . . . . . . . . $20.00
$200.01 and above . . . . . . . . . . $25.50
Shipping charges for orders above $200.00 are done on an individual basis and depend on the weight as well as the total dollar amount. When you pay through PayPal, you will automatically be charged $25.50 for shipping. This amount will be credited toward the actual shipping charge yet to be determined. If you're placing a large order, PLEASE notify us first so you can find out what the shipping charge will be. If you place a large order without notifying us first, we reserve the right to send you a payment request for the additional monies due for shipping or to refund your payment.
CHESS SETS SHIPPING FEES ARE NOTED BELOW:
Chess Set with 12" Board . . . . . . . . $19.00
Chess Set with 15 1/2" Board . . . . . $25.00
FREE INSURANCE -- Your order is shipped fully insured at no extra charge.
Please note that INDIANA residents must add 7% STATE SALES TAX.
FORMS OF PAYMENT ACCEPTED
Credit Cards or Electronic Checks (using our shopping cart with PayPal)
Personal Checks (shipping postponed for one week while personal checks clear)
Cash (sent at buyer's risk)
Once we've given you a total (including shipping), you can pay with either
To mail your order (with payment),
CLICK HERE TO PRINT OUT OUR ORDER FORM
PLEASE PRINT CLEARLY...Failure to do so may delay your order.
Mail your order with payment to:
1283 Worcester Drive
Greenwood, IN 46143
PAYMENT POLICY--- Payment must be received within two weeks or your order will be cancelled and any items ordered from our SPECIALS section will be taken off reserve.
HOW TO HANDLE DAMAGED/MISSING ITEMS - - - Inspect your package for any damage immediately upon receipt. We must be notified within 2 business days of any damaged or missing pieces and prior to any returns. We follow strick packing guidelines and only use professional packing material. If, however, you receive a damaged item, please contact us immediately and be sure to keep all packing materials (including the box) because the US Post Office may need to inspect it. We are not responsible for damage done to an item after delivery. If you throw the packing material or box away and then discover the damage, there is nothing we can do so we strongly recommend you inspect your purchase immediately upon receipt.
If you discover an item that you ordered is missing from the package, you must notify us within 2 business days. If you notify us after that, there is nothing that can be done.